Terms of Service – Neon Empire Co.
Effective Date: December 25, 2025
These Terms of Service (“Terms”) govern your use of the website neonempireco.com (the “Website”) and the services provided by Neon Empire Co. (“we,” “our,” or “us”). By accessing or using the Website and its services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use the Website.
1. Acceptance of Terms
By accessing and using our Website, you acknowledge that you have read, understood, and agree to these Terms, as well as our Privacy Policy. We reserve the right to modify or update these Terms at any time, and such changes will be effective immediately upon posting. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms.
2. Use of the Website
You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, the Website by any third party. Prohibited conduct includes, but is not limited to:
- Engaging in fraudulent or unlawful activity;
- Uploading or transmitting harmful, offensive, or illegal content;
- Disrupting or interfering with the Website’s functionality or security;
- Attempting to gain unauthorized access to any part of the Website.
We reserve the right to suspend or terminate your access to the Website if we believe you have violated these Terms or engaged in prohibited conduct.
3. Products and Services
Neon Empire Co. offers custom neon signs, design services, and related products (the “Products”). By placing an order on the Website, you agree to provide accurate and complete information, including your contact details, payment information, and any other relevant data required for processing your order.
We strive to provide accurate descriptions of our Products, but we do not guarantee that the information is always complete, error-free, or up-to-date. We reserve the right to modify or discontinue the availability of any Product at any time without prior notice.
4. Orders and Payment
When you place an order for Products on the Website, you are making an offer to purchase those Products. All orders are subject to acceptance by Neon Empire Co., and we reserve the right to refuse or cancel any order at our discretion, including orders that are suspected to be fraudulent.
Payment for Products must be made through the available payment methods on the Website. By submitting an order, you authorize us to charge your payment method for the total amount due, including applicable taxes and shipping fees.
5. Shipping and Delivery
We offer shipping services for our Products to various locations. Delivery times and fees will vary based on your location and the shipping method chosen during checkout. While we strive to fulfill orders promptly, Neon Empire Co. is not responsible for any delays caused by the shipping carrier or factors outside our control.
Please ensure that the delivery address you provide is accurate. We are not responsible for any issues related to incorrect or incomplete shipping information.
6. Returns and Refunds
As our Products are custom-made, we do not accept returns or cancellations due to a change of mind. We only accept returns for defective or damaged Products or if the Product received is not as described.
If you believe there is an issue with your order, please contact us within 7 days of receiving your Product. We will review your request and provide you with instructions on how to return the defective or damaged Product. Upon verification, we will offer a replacement or refund, at our discretion.
7. Intellectual Property
All content on the Website, including text, images, logos, graphics, videos, and designs, is the property of Neon Empire Co. and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or modify any content from the Website without express written permission from Neon Empire Co..
By submitting custom designs or other content to Neon Empire Co., you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and reproduce such content solely for the purposes of fulfilling your order and providing our services.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Neon Empire Co. will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website or the Products, including but not limited to loss of profits, loss of data, or loss of goodwill.
Our total liability for any claim arising from your use of the Website or Products shall not exceed the amount you paid for the Product(s) giving rise to the claim.
9. Indemnification
You agree to indemnify, defend, and hold harmless Neon Empire Co., its affiliates, officers, employees, agents, and suppliers from any claims, damages, liabilities, costs, or expenses (including legal fees) arising from your violation of these Terms or your use of the Website.
10. Privacy
We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using the Website, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the state of Wyoming, United States, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration, conducted in English, in accordance with the rules of the American Arbitration Association.
Mobile Terms of Service
Neon Empire Co
Last updated: Dec. 24, 2025
The Neon Empire Co mobile message service (the “Service”) is operated by Neon Empire Co (“Neon Empire Co”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Neon Empire Co’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Neon Empire Co through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Neon Empire Co. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18663292943 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Neon Empire Co mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18663292943 or email neonempireco@gmail.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
12. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remainder of these Terms shall remain in full force and effect. We will replace the invalid or unenforceable provision with a valid provision that reflects our original intent as closely as possible.
13. Changes to These Terms
Neon Empire Co. reserves the right to update or modify these Terms at any time. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Website after any changes to these Terms will constitute your acceptance of those changes.
14. Contact Information
If you have any questions regarding these Terms or need further assistance, please contact us:
Email: support@neonempireco.com
Phone: +1 (828) 680-0388
Address: 30 N Gould St Ste N, Sheridan, WY 82801 – United States