Privacy Policy – Neon Empire Co.

Effective Date: December 25, 2025

At Neon Empire Co., we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect it, and the steps you can take to manage your data when using our website and services.

1. Information We Collect

We collect two types of information when you visit our website:

  • Personal Information: This is information that can be used to identify you personally, such as your name, address, email address, phone number, and payment details. This information is collected when you place an order, sign up for an account, or contact us for support.
  • Non-Personal Information: This is information that does not identify you personally, such as your IP address, browser type, device information, and pages viewed on our website. We collect this information to improve your user experience and enhance the performance of our website.

2. How We Use Your Information

We use the information we collect to provide you with the best possible service and experience. Specifically, we may use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing and shipping.
  • Customer Support: To provide you with assistance, address inquiries, and resolve any issues related to our products and services.
  • Marketing Communications: To send you promotional emails, newsletters, or other updates about new products, special offers, and events, if you have opted in to receive such communications.
  • Website Improvements: To improve the functionality and content of our website, based on how you interact with it.
  • Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect the rights and safety of our users.

3. How We Protect Your Information

We take your privacy seriously and use a variety of security measures to protect your personal information. These measures include:

  • Encryption: We use Secure Socket Layer (SSL) encryption to ensure that sensitive information, such as payment details, is securely transmitted.
  • Secure Servers: Your personal information is stored on secure servers, with restricted access to prevent unauthorized use.
  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

SMS Marketing & Mobile Phone Number Collection

We collect mobile phone numbers from subscribers who opt-in to receive SMS updates, promotions, and marketing communications from Neon Empire Co. By providing your mobile number, you consent to receive automated text messages regarding your account, orders, special offers, and promotions.

We ensure that all communications comply with relevant privacy and data protection regulations, including the Telephone Consumer Protection Act (TCPA) and the General Data Protection Regulation (GDPR), where applicable.

  • Opt-In Consent: By entering your phone number and agreeing to receive SMS messages, you provide express written consent to receive messages from us. Consent is not a condition of purchasing any goods or services.
  • Opt-Out Instructions: You can opt-out of receiving SMS marketing messages at any time by replying “STOP” to any message you receive or by contacting us directly. After opting out, we will no longer send you marketing SMS messages.
  • Privacy & Security: Your mobile phone number will be kept confidential and only used for the purposes of providing updates, promotions, and communications related to your orders or our products. We do not sell or share your phone number with third parties, except as necessary to fulfill our services or comply with legal obligations.
  • Google Shopping Ads Compliance: We comply with Google’s policies regarding SMS marketing for users who interact with our ads. All SMS marketing is opt-in only, and we ensure transparency in how we use your data.

By subscribing to our SMS list, you acknowledge that you have read and understood this policy.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. A cookie is a small text file that is placed on your device when you visit a website. These cookies help us analyze website traffic, remember your preferences, and provide you with a personalized experience.

You can choose to disable cookies in your browser settings, but please note that this may affect the functionality of some parts of our website.

5. Third-Party Services

We may share your information with third-party service providers to assist with order fulfillment, payment processing, marketing communications, and other services necessary to operate our business. These third-party providers are contractually obligated to safeguard your personal information and are not permitted to use your data for any purpose other than what is required to perform their services.

We may also share your information with law enforcement or regulatory agencies when required by law or to protect the rights, safety, or property of Neon Empire Co. or others.

6. Your Rights and Choices

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correct or Update: Request that we correct or update your personal information if it is inaccurate or incomplete.
  • Delete: Request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can opt-out by following the unsubscribe link included in every email or by contacting us directly at support@neonempireco.com.
  • Cookies: You can manage your cookie preferences through your browser settings.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or maintain personal information from children under 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

Customers may request access, correction, or deletion of their personal information by contacting support@neonempireco.com.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: support@neonempireco.com
Phone: +1 (828) 680-0388
Address: 30 N Gould St Ste N, Sheridan, WY 82801 – United States