Delivery and Shipping Policy – Neon Empire Co.

Effective Date: December 25, 2025

Neon Empire is committed to providing clear and accurate shipping information so customers understand exactly how and when their orders will be delivered.

Please review this policy carefully before placing an order.

1. Free Shipping

We are pleased to offer free standard shipping on all orders.

There are no additional shipping charges added at checkout unless otherwise stated.

2. Order Processing & Production Time

All Neon Empire products are custom made to order based on customer-selected specifications.

  • Order processing and production typically take 3–5 business days
  • Production begins after payment confirmation and design approval (if applicable)
  • Orders are not pre-made or held in inventory

Once production is completed, orders are prepared for shipment.

3. Shipping Origin

All orders are fulfilled and shipped from our manufacturing partners located in China.

This information is disclosed to ensure transparency regarding delivery timelines and customs processing.

4. Estimated Delivery Times

Delivery times begin after production is completed.

United States

  • Estimated delivery time: 7–15 business days

International Orders

  • Estimated delivery time: 10–20 business days

Please note that delivery times are estimates and may vary due to:

  • Customs clearance
  • Carrier delays
  • Peak shipping seasons
  • External factors beyond our control

5. Total Estimated Delivery Time

For most orders, the total estimated delivery timeline is:

  • Production: 3–5 business days
  • Shipping: 7–15 business days (United States)

Total estimated delivery time: 10–20 business days

This estimate is provided for reference and is not a guaranteed delivery date.

6. Shipping Carriers & Tracking

  • Orders are shipped using international logistics carriers
  • Tracking information is provided for all orders
  • Tracking details will be sent by email once the order has been dispatched

Please allow time for tracking updates to appear after shipment.

7. Customs, Duties & Taxes

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes or fees imposed by the destination country

These charges, if applicable, are the responsibility of the customer and are not included in the product price or free shipping offer.

8. Incorrect Address or Delivery Issues

Customers are responsible for providing accurate shipping information at checkout.

Neon Empire is not responsible for delays or delivery issues caused by:

  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Refused shipments

If a package is returned due to an incorrect address, additional shipping time may be required.

9. Delayed or Lost Shipments

If your order appears delayed beyond the estimated delivery window, please contact us at support@neonempireco.com.

We will work with the shipping carrier to investigate and provide an update as quickly as possible.

10. Contact Information

For shipping-related questions, please contact us:

Neon Empire
Email: support@neonempireco.com
Phone: +1 (828) 680-0388

Address: 30 N Gould St Ste N, Sheridan, WY 82801 – United States